When you fill in your address to make your purchase, please make sure you fill in all the fields.

• The house/flat number,
• the street name,
• the correct post/zip code
• full name a

The above are all mandatory details, which will help us to prevent your parcel from being blocked during processing.

We don't deliver PO boxes! Your parcel will not be shipped with this type of address,

Your contact details must be valid to enable the delivery carrier to contact you if necessary.

Deliveries will always be made to the designated address. Please note that while we make every effort to ensure successful delivery, the carrier and THOA cannot be held responsible for any issues after the parcel has been handed over to the person present.

Please inspect goods fully on receipt. Any damages/shortages / incorrect products must be reported to THOA in writing at info@thehouseofaysha.com within 24 hours from receipt of goods with full details of the issue, along with photographs of all packaging and contents.

If a return / refund / replacement / exchange is required, THOA will provide full details on this process during email correspondence. This process may involve you completing a Non-Receipt of Goods Declaration Form.

THOA cannot accept responsibility for damages / shortages / incorrect products reported after the stated 24-hour period.

Please inspect goods fully on receipt. Any damages/shortages / incorrect products must be reported to THOA in writing at info@thehouseofaysha.com within 24 hours from receipt of goods with full details of the issue, along with photographs of all packaging and contents.

If a return / refund / replacement / exchange is required, THOA will provide full details on this process during email correspondence. This process may involve you completing a Non-Receipt of Goods Declaration Form.

THOA cannot accept responsibility for damages / shortages / incorrect products reported after the stated 24-hour period.

Please inspect goods fully on receipt. Any damages/shortages / incorrect products must be reported to THOA in writing at info@thehouseofaysha.com within 24 hours from receipt of goods with full details of the issue, along with photographs of all packaging and contents.

If a return / refund / replacement / exchange is required, THOA will provide full details on this process during email correspondence. This process may involve you completing a Non-Receipt of Goods Declaration Form.

THOA cannot accept responsibility for damages / shortages / incorrect products reported after the stated 24-hour period.

Yes, we're excited to offer exclusive promo codes to our valued Instagram followers!

Join our community on Instagram and stay up-to-date on the latest deals and special offers. Simply follow our page and enable notifications to be the first to know when new codes are released.

We're always looking for ways to reward our loyal customers, so keep an eye out for exciting surprises coming soon.

We cannot modify orders once they have been confirmed, but we can cancel them if this is still possible so that you can place a new order.

Cancellation will only be possible if the order is still awaiting preparation. Once preparation has begun, we are no longer able to cancel and the order will be dispatched.

Please note that cancellation requests are handled during our service hours only (Mon - Fri 9 .00- 17.30) via info@thehouseofaysha.com. For this reason, any request made outside these hours will only be effective when we reopen.

Here are a few things to check first:

• Multiple Orders? Double-check your inbox for multiple order confirmation emails with different order numbers. This would indicate separate orders were placed.
• Different Emails? Ensure you used the same email address during checkout as the one linked to your payment method (Paypal, Apple Pay, etc.).
• Pending Charges: Sometimes banks initiate a debit before order confirmation. If the order doesn't go through, the amount is automatically refunded within 10 days. Your bank can provide more details on pending charges.

If you've checked these and still see a double charge for a single order, kindly provide us with the following information:

• Your full name
• Order number (if available)
• Date of purchase
• Payment method used

We'll investigate the issue promptly and ensure any incorrect charges are rectified.

Apologies for any inconvenience this may have caused. We're committed to providing a smooth and hassle-free shopping experience.

Feel free to reach out if you have any further questions or concerns.

Should you encounter difficulties adding or removing items from your shopping cart, we recommend clearing your browser's cache and local storage on our website. Once complete, please refresh the page. If the issue persists, consider utilizing your browser's private browsing mode.

First things first:

• Check your spam folder: Sometimes those pesky confirmation emails slip through the cracks. Just take a quick peek to see if it's hiding there.
• Double-check your email address: Make sure you used the same email address you placed your order with.
• Used express payment?: If you used Paypal or Apple Pay, your order confirmation might have gone to a different email address linked to those accounts. Check those inboxes too!

Still can't find it? No problem!

If you've checked all the above and your order confirmation email is still missing, there's a chance there might be a typo in your email address or order details. Don't fret! We're here to help you track it down.

Simply reply to this email with the following information:

• Your full name used at the time of purchase
• Oder number
• Your delivery address
• The date you placed the order

Upon successful order placement, you will receive a confirmation email containing your order number and a detailed summary of your shopping cart. Your order details are also available for review within your secure customer account.