Delivery & Shipping
Once items have been shipped an email will be sent within 24- hours providing a tracking number to the given email attached to your purchase. Processing takes 1 working day before shipping. Our free shipping in the UK can take 1-2 working days while orders made outside the UK can take 1-10 working days, international parcels may require additional processing time.
TheHouseOfAysha is not responsible for any lost or damaged items. If your tracking information states that your parcel has been delivered but you have not received it TheHouseOfAysha will not be held responsible for a missing parcel nor will it be responsible for an untraceable tracking number TheHouseOfAysha cannot be held responsible for the state the parcel has been delivered in. The following issues above will need to be resolved with the delivery carrier.
PLEASE NOTE: We do not process or ship items on bank holidays your orders will be processed the following day.
Please make sure ALL the correct information is given and you have double checked your address and email and any information is updated if need be as we can not be held responsible for any incorrect information that you have given. It is imperaitive that you do so as orders can not be altered , cancelled or changed.
TheHouseOfAysha is not responsible for any additonal fees or taxes incurred by your local government when importing goods.
We do not accept returns, exchanges or refunds. All sales are final
If you have any other enquiries please do not hesitate to email [email protected]
- Each lash is handmade and therefore each one can be slightly different. If this is the case, this would be barely noticeable however it is something that must be noted.